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Buypass / Concord Communications

KBA-02188

Summary

BUYPASS “CONN ERROR” Verify this URL is correct in extended/advance: https://efsnet.concordebiz.com/efsnet.dll Install msxml6.msi from: http://search.microsoft.com/results.aspx?mkt=en-US&setlang=en-US&q=MSXML6 Upgrade the merchant to 5.7.1 I SP4. Delete the contents of the REVDATA folder. PCCharge Pro - C:\Program Files\PCCW\REVDATA PCCharge Payment Server - C:\Program Files\Active-Charge\REVDATA Open PCCharge Go to Setup -> Credit Card Company -> Extended. Click on Advance and make sure they are setup as Passthru. Change the radio button from 'Retry Reversals Infinitely' to 'Retry Reversals # Times'. The merchant can decide how many times they want to try a reversal, suggested is 1. Click OK all the way out and try a transaction. CONCORD ERROR Concord is not a supported processor in 5.7.1 I SP4. Merchants will have to switch to Buypass, and complete the above procedure to fix the error. Let the customer know that a solution is in the works with versions prior to 5.7.1 I SP4 but there is no ETA.

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