New Search

BATCH CLOSE ERROR 800 - DECLINED TRANSACTION PROBLEM = SYSTEM PROBLEM

KBA-01149

Problem

When attempting to close a batch with RBOC, the error is: BATCH CLOSE ERROR 800 - DECLINED TRANSACTION PROBLEM = SYSTEM PROBLEM

Solution

1. Run an Inquire against the open batch. In PCCharge, click Batch (if using PCCharge PRO) or the End-of-Day icon (if using PCCharge Payment Server or PCCharge Express), then click Inquire. 2. The software will connect with the credit card processor and return values to PCCharge. Write down ALL values returned and the fields in which they reside (Batch #, Purchase #, Purchase $, Return #, Return $, Correction #, Correction $). 3. Go to Setup/Credit Card Company/Extended (if using PCCharge PRO) or Setup/Merchant Setup/Setup Wizard, then click Next twice (if using PCCharge Express or PCCharge Payment Server). Input all the values gathered in step #2 into the Extended Datat Fields (even in the case where the returned value was 0). The sequence number should match the Batch #. 4. Attempt to close the batch. If this doesn't resolve the issue, 1. Go to Setup/Credit Card Company/Extended and click Initialize. 2. Attempt to close the batch.

Additional Comments