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Not Captured - Record 5

KBA-01101

Problem

When attempting to process a transaction TCP/IP, the result/response is Not Captured/Record 5.

Solution

Verify that the timeout values, in Advanced Setup, are the following: Authorization Time Out (Internet Timeout Value - for NOVA) = 60 seconds Settlement Time Out = 240 seconds The time out values are located in Setup/Credit Card Company/Extended/Advanced (in PCCharge PRO) and Setup/Merchant Setup/Setup Wizard, click Next twice, then Advanced (in PCCharge Payment Server and PCCharge Express).

Additional Comments

If further assistance is needed, please contact GO Software's Technical Support Department using one of the following methods: · Telephone Support (M-F,9am-8pm EST): 1-877-659-8981 · Internet Chat (M-F,9am-5pm EST): http://www.gosoftware.com/support/supportChat.htm · Email Support (M-Su,9am-5pm EST): support@gosoftware.com Notes: Electronic Support methods (Chat and Email) are designed to provide simple use instruction and basic troubleshooting procedures. Persons who elect to contact the support group electronically may be asked to call-in, if it's determined that the issue goes beyond that which cam be efficiently resolved electronically. Telephone, chat and email support are paid services provided by GO Software's Technical Support Department. Most software purchases include a 60-day period where these services are provided as part of the initial software package purchase. After this time period, access to these services can be purchased from a technician through our Telephone Support phone number.