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Error 65 - NPC - Settlement

KBA-01337

Problem

Error 65 when settling with NPC

Solution

Error 65 may indicate that an incorrect batch number is being transmitted during settlement. Call NPC, find out what batch number they are expecting next. Go to the Extended information (see extended information by product below) to update the batch number. Then reattempt settlement.

Additional Comments

Extended information location by product PCCharge PRO: Setup/Credit Card Company/Extended PCCharge Payment Server and PCCharge Express: Setup/Merchant Setup/Setup Wizard, then click 'Next' twice.