Verify that there is no data in the Record Count or Balance fields. To remove data, change the EDC type to Host, make the changes, then change back to Terminal. Reattempt settlement.
Extended information is found in Setup - Credit Card Company - Extended or Setup - Merchant Setup - Setup Wizard, then click Next twice.
Note: This error pertains to accounts configured as Terminal in PCCharge and on the processing platform. |
If further assistance is needed, please contact GO Software's Technical Support Department using one of the following methods:
· Telephone Support (M-F,9am-8pm EST): 1-877-659-8981
· Internet Chat (M-F,9am-5pm EST): http://www.gosoftware.com/support/supportChat.htm
· Email Support (M-Su,9am-5pm EST): support@gosoftware.com
Notes:
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Electronic Support methods (Chat and Email) are designed to provide simple use instruction and basic troubleshooting procedures. Persons who elect to contact the support group electronically may be asked to call-in, if it's determined that the issue goes beyond that which cam be efficiently resolved electronically.
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Telephone, chat and email support are paid services provided by GO Software's Technical Support Department. Most software purchases include a 60-day period where these services are provided as part of the initial software package purchase. After this time period, access to these services can be purchased from a technician through our Telephone Support phone number. |
VERIFONE PCCHARGE KNOWLEDGEBASE