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RB # Ending in K170

KBA-01240

Problem

When attempting to settle the batch, an RB error occurs that ends in K170.

Solution

Go to Setup | Credit Card Company | Extended (or Setup | Merchant Setup | Setup Wizard, then click Next twice) and check the Batch #. Change the Batch # to 001 (be sure to record the number that was there before changing), click OK or Next back to the main processing screen. Vital's batch #s run to 999 and then start over. Try changing the batch # to 001 and then reattempt settlement.

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