A Processed response does not indicate that the Sale has been successfully authorized and captured for settlement. This typically indicates a communication issue.
Perform the following modem troubleshooting steps in an attempt to resolve the problem:
- Go to Setup/Modem in PCCharge PRO or Setup/Hardware/Modem in PCCharge Express and PCCharge Payment Server.
- If the window says Simple Modem Setup at the top, click on Use Manual Modem Setup in the bottom left-hand corner.
- Click Detect Modem Settings.
- Click OK until the main processing window is available.
- Reattempt the transaction.
- If this does not resolve, reboot computer and reattempt the transaction.
If this does not work, try different phone numbers in Setup/Credit Card Company (for PCCharge PRO users) or Setup/Merchant Setup/Setup Wizard, click Next (for PCCharge Payment Server and PCCharge Express users).
CAPTURED must be received for the transaction to have authorized and captured successfully. | 
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